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Pearl Jewelry - Online Shop |
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Information |
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| Shipping & Returns |
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We strive to provide our customers with the highest level of customer service and professional treatment.
How to order
Shop online at www.netpearl.net, by phone +33 669 018 440, by fax +33 492 948 756 or by email: salesREMOVE_THIS@REMOVE_THISnetpearl.net
Shipping
We ship via FedEx in most cases. If you buy more than one item, there may be a discount on shipping which will be taken off when we process the order. The discount will not show up when you enter your payment info into the shopping cart system. Please call us for more information.
Most items are sent out the same business day the item is ordered, unless the product is a special order. If the items are ordered on the weekend, the package will be mailed out on Monday.
Return Policy
Each of our products is thoroughly inspected to ensure it meets our highest standards before shipment.
If for any reason, you are not fully satisfied with your jewel, you can simply send it back within 7 days after reception and we will refund your money on the spot, less shipping and handling.
This guarantee does not apply to custom orders, pieces not in original condition, special orders, or pieces that have been modified per customer request.
If you paid for your order by credit card, a credit will be issued and will appear on your billing statement.
Before returning you item, please contact by phone or by email to receive your authorization number.
Please return your items in their original packaging with a copy of the invoice and the authorization form we send you upon request.
Please write the authorization number you will be provided on the outside of the box in a clearly visible spot.
Packages without a return merchandise authorization number will not be accepted for refunds.
We understand that unique cases may arise and we will do everything we can to satisfy you as a customers.
If you have a problem, question or concern please feel free to call us and speak with one of our customer service representatives.
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